Mobile / Slots
These terms set out how lajawin handles account access, transaction records and your rights as a user in Indonesia. Availability depends on local law and applies only where local law permits.
Your use of lajawin is subject to the terms set out here. These terms apply to account registration, wallet activity, transaction records and all interactions you have within the platform. We collect account data necessary to verify your identity and process your activity — including records linked to OVO transfers and Bank Transfer confirmations. We do not sell or share your personal account data with third parties outside of what is required for payment processing and legal compliance. Where local law in Indonesia places restrictions on access or eligibility, those restrictions apply and we follow them. We retain transaction records to meet applicable legal obligations; the retention period shown in your account dashboard reflects the current state of your records. If any part of these terms conflicts with applicable local regulation, the local regulation takes precedence. We may update this policy when legal requirements change. The current version is always the one shown here, and we will notify you through your registered account contact if a material change is made.
OVO transfer records are retained in your account transaction history and referenced in any dispute or correction request.
Bank Transfer confirmations are logged against your account. Reference numbers are visible in your account dashboard after login.
Identity data collected during account opening is held securely and used only for verification and legal compliance purposes.
When this policy is revised, the updated version replaces the prior one. Check your account dashboard for the current policy status.
Understanding where this policy applies helps you know which rights and obligations are ours and which are governed by third parties or local law. We are specific about scope so you are not left guessing when a question arises about your account, your wallet activity or the content available to you.
This policy covers the creation, maintenance and closure of your lajawin account, including login credentials and identity verification steps visible in your account settings.
Wallet activity — including OVO top-ups and Bank Transfer entries logged in your account — falls within this policy. We hold these records; the payment rail itself is governed by the provider's own terms.
Game content available in the lobby, including titles from Pragmatic Play, Spadegaming and CQ9, is subject to provider terms as well as this policy. We do not override provider-level rules.
External payment processors, wallet providers and any linked service operate under their own legal terms. This policy does not extend to those services and we are not liable for their conduct.
You hold specific rights in relation to the account data we keep. Reviewing your transaction records is something you can do directly — open your account dashboard after login and look at the transaction history tab, where OVO and Bank Transfer entries are listed with timestamps and reference numbers. If a detail in your account profile is incorrect — a name spelling, a contact number, a registered e-wallet — you can raise a correction request through the support channel. We act on correction requests once identity is confirmed. For any question about how your data is handled, what we hold and how long we keep it, contact our support team directly. We respond to data questions through the same account-linked contact path used for wallet queries. Where a request requires us to restrict or delete data, we will assess it against our legal retention obligations first and then confirm the outcome to your registered contact.
Your full transaction history — including OVO and Bank Transfer entries — is visible in the account dashboard after login. No support request needed for routine record access.
Submit a correction request through support if your name, contact or linked wallet details are wrong. Identity confirmation is required before we process any change.
Direct any question about data handling, retention or legal scope to our support team via the contact path shown in the support section below.
Where you want to know what data we hold about you, contact support with your account reference. We will respond through your registered account contact.
Policy and account questions are handled through the same support paths used for wallet and transaction queries. Choose the channel that suits how you are reaching us — each path routes to the same account team.
Open the live chat icon from any page after login. Identify your question as a policy or account matter and the agent will route it to the right team.
Send your policy question to our account support address, including your account reference and the specific detail you are asking about. Response time depends on query volume.
The current state of your policy acknowledgements, data settings and contact history is shown in your account dashboard after login — no need to contact support for a status check.
Security and data handling are not abstract commitments — they show up in specific account behaviours you can observe. Cookie preferences, session handling and account security settings each reflect choices made in line with the obligations in this policy.
We use session cookies to keep your account active while you navigate. Cookie preferences can be adjusted from the settings menu. We do not use cookies to track activity outside our platform.
Login access is protected through credential verification at each session. If unusual access is detected on your account, we flag it and prompt you to confirm identity before proceeding.
Transaction records — including OVO and Bank Transfer history — are retained in line with applicable legal obligations. The retention period shown in your dashboard is current and accurate.
To request a data correction, restriction or deletion, contact us through the support paths above. We assess each request against our legal retention requirements and confirm the result to your registered contact.
These questions cover what we hear most often about account rights, data handling and how to act on a legal request.
Yes. All wallet activity logged on your lajawin account — including OVO transfers and Bank Transfer entries — falls within this policy. The records are visible in your account dashboard. The OVO or bank service itself is governed separately by the provider's own terms.
Log in to your account and open the dashboard. Your transaction history, account details and policy acknowledgements are shown there. For a broader data summary, contact support with your account reference and we will respond through your registered contact path.
Yes. Contact support through live chat or email, state the detail you want corrected, and confirm your identity as prompted. We process corrections after identity is verified. The updated detail is shown in your account profile once the change is applied.
Account data is accessed only by the lajawin team for verification, legal compliance and support purposes. We do not sell your data. Where payment processing requires sharing transaction references — for example an OVO or Bank Transfer record — that sharing is limited to what the processor needs to complete the transaction.
Closing your account does not immediately erase all records. We retain transaction history in line with applicable legal obligations. The retention period is shown in your dashboard. Once the retention period ends, data is deleted or anonymised in line with the policy version in effect at that time.
We update this policy when legal requirements change. When a material change is made, we notify you through your registered account contact. The version shown here is always the current one. We do not apply a revised version retroactively to transactions already completed.